{"id":51136,"date":"2026-05-28T14:02:57","date_gmt":"2026-05-28T12:02:57","guid":{"rendered":"https:\/\/www.ethifinance.com\/feedback-and-complaints\/"},"modified":"2026-07-03T18:54:33","modified_gmt":"2026-07-03T16:54:33","slug":"feedback-and-complaints","status":"publish","type":"page","link":"https:\/\/www.ethifinance.com\/fr\/feedback-and-complaints\/","title":{"rendered":"Feedback and Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"51136\" class=\"elementor elementor-51136 elementor-50292\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db305bc e-flex e-con-boxed e-con e-parent\" data-id=\"db305bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-677c8d4d e-flex e-con-boxed e-con e-child\" data-id=\"677c8d4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4e11a72 e-con-full e-flex e-con e-child\" data-id=\"4e11a72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c98b96d elementor-widget elementor-widget-image\" data-id=\"4c98b96d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"534\" height=\"800\" src=\"https:\/\/www.ethifinance.com\/wp-content\/uploads\/2025\/10\/51261.webp\" class=\"attachment-medium_large size-medium_large wp-image-45484\" alt=\"\" srcset=\"https:\/\/www.ethifinance.com\/wp-content\/uploads\/2025\/10\/51261.webp 534w, https:\/\/www.ethifinance.com\/wp-content\/uploads\/2025\/10\/51261-200x300.webp 200w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70e9d41b e-con-full e-flex e-con e-child\" data-id=\"70e9d41b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd8c7fb elementor-widget elementor-widget-text-editor\" data-id=\"bd8c7fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This mechanism allows stakeholders to submit feedback or formal complaints regarding ESG rating activities carried out by EthiFinance Sustainability (\u201cEFS\u201d), in line with Regulation (EU) 2024\/3005.<\/p><p><strong>Feedback:<\/strong> <br\/>General comments or concerns about EFS products or services.<\/p><p><strong>Complaint:<\/strong> <br\/>A formal submission relating to a specific ESG rating. <\/p><p><strong>It must concern:<\/strong><\/p><p>\u00b7 <strong>Accuracy of data:<\/strong> where the data used is incorrect, incomplete, or contains factual errors<\/p><p>\u00b7 <strong>Application of the methodology:<\/strong> where the methodology has not been correctly applied<\/p><p>\u00b7 <strong>Representativeness of the rating:<\/strong> where the rating does not accurately reflect the ESG profile of the rated entity or instrument<\/p><p>Only complaints meeting these criteria will be treated as formal complaints. All other submissions will be handled as feedback. <\/p><p><strong>Who can submit:<\/strong> <br\/>Rated entities, clients (users of ESG ratings), and other stakeholders (feedback only).<\/p><p>For full details on scope, process and timelines, please consult the <span style=\"text-decoration: underline;\"><strong><a href=\"https:\/\/www.ethifinance.com\/wp-content\/uploads\/2026\/07\/EFS_012_Feedback-and-Compliant-Handling-Policy_FV.pdf\">Feedback and Complaint Handling Policy<\/a><\/strong><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f34f8c8 e-flex e-con-boxed e-con e-parent\" data-id=\"f34f8c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c6313b e-con-full e-flex e-con e-child\" data-id=\"7c6313b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-257afb0 elementor-widget elementor-widget-heading\" data-id=\"257afb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback and Complaints Form<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c370d6 e-con-full e-flex e-con e-child\" data-id=\"1c370d6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce4e75 elementor-widget elementor-widget-template\" data-id=\"6ce4e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"50144\" class=\"elementor elementor-50144\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94204f2 e-flex e-con-boxed e-con e-parent\" data-id=\"94204f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e37b70f elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"e37b70f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Complaints Form\" aria-label=\"Complaints Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"50144\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e37b70f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Feedback and Complaints - EthiFinance\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"51136\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0921f01 elementor-col-100\">\n\t\t\t\t\t<h4 class=\"complaints-h4\">Concern<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_1d0731d elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1d0731d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWhat is your concern?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_1d0731d]\" id=\"form-field-field_1d0731d\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Submit a complaint\">Submit a complaint<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Submit a feedback\">Submit a feedback<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_389c213 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_389c213\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tWho are you?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_389c213]\" id=\"form-field-field_389c213\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"User of ESG ratings\">User of ESG ratings<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Rated item (company rated by EthiFinance)\">Rated item (company rated by EthiFinance)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other stakeholder\">Other stakeholder<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f750b12 elementor-col-100\">\n\t\t\t\t\t<h4 class=\"complaints-h4\">Identification Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your first name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_22df941 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_22df941\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_22df941]\" id=\"form-field-field_22df941\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your last name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your e-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8df52c2 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8df52c2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPosition\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8df52c2]\" id=\"form-field-field_8df52c2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Your position\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_daab89e elementor-col-100\">\n\t\t\t\t\t<h4 class=\"complaints-h4\">Rated Item Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_74b1305 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_74b1305\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRated item name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_74b1305]\" id=\"form-field-field_74b1305\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rated item name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_53fc845 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_53fc845\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCountry of domicile\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_53fc845]\" id=\"form-field-field_53fc845\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Country of domicile\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b0f1431 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b0f1431\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRated item type\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b0f1431]\" id=\"form-field-field_b0f1431\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Financial Institution\">Financial Institution<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Corporate\">Corporate<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_929e641 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_929e641\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany identifier type\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_929e641]\" id=\"form-field-field_929e641\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"ISIN\">ISIN<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"LEI\">LEI<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_55859e0 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_55859e0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany identifier value\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_55859e0]\" id=\"form-field-field_55859e0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_944e5b7 elementor-col-100\">\n\t\t\t\t\t<h4 class=\"complaints-h4\">ESG product \/ service<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b9b1467 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b9b1467\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tYou submission concerns which of our products?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b9b1467]\" id=\"form-field-field_b9b1467\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"ESG Rating \">ESG Rating <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Climate Transition Assessment \">Climate Transition Assessment <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Solicited Sustainability Rating \">Solicited Sustainability Rating <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other \">Other <\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b9c9398 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b9c9398\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tObject of the concern\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b9c9398]\" id=\"form-field-field_b9c9398\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"The sources of data used for an individual ESG rating, factual errors and mistakes.\">The sources of data used for an individual ESG rating, factual errors and mistakes.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"The way in which the rating methodology relates to an individual ESG rating has been applied.\">The way in which the rating methodology relates to an individual ESG rating has been applied.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Whether an individual ESG rating is representative of the rated item or the issuer of the rated.\">Whether an individual ESG rating is representative of the rated item or the issuer of the rated.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Other\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_4cd5d59 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4cd5d59\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescription of your concern\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_4cd5d59]\" id=\"form-field-field_4cd5d59\" rows=\"4\" placeholder=\"What is your concern?\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This mechanism allows stakeholders to submit feedback or formal complaints regarding ESG rating activities carried out by EthiFinance Sustainability (\u201cEFS\u201d), in line with Regulation (EU) 2024\/3005. Feedback: General comments or concerns about EFS products or services. Complaint: A formal submission relating to a specific ESG rating. It must concern: \u00b7 Accuracy of data: where the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-51136","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Feedback and Complaints - EthiFinance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ethifinance.com\/fr\/feedback-and-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Feedback and Complaints - EthiFinance\" \/>\n<meta property=\"og:description\" content=\"This mechanism allows stakeholders to submit feedback or formal complaints regarding ESG rating activities carried out by EthiFinance Sustainability (\u201cEFS\u201d), in line with Regulation (EU) 2024\/3005. 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