Feedback and complaint handling

This mechanism allows stakeholders to submit feedback or formal complaints regarding ESG Rating activities carried out by EthiFinance Sustainability (“EFS”), in line with Regulation (EU) 2024/3005.

Feedback: General comments or concerns about EFS products or services.

Complaint: A formal submission relating to a specific ESG rating.

It must concern:

Accuracy of data: where the data used is incorrect, incomplete, or contains factual errors.
Application of the methodology: where the methodology has not been correctly applied.
Representativeness of the rating: where the rating does not accurately reflect the ESG profile of the rated entity or instrument.

‍
Only complaints meeting these criteria will be treated as formal complaints. All other submissions will be handled as feedbacks.

‍

Who can submit?

Rated entities, clients (users of ESG ratings), and other stakeholders (feedback only).
For full details on scope, process and timelines, please consult the feedback and complaint handling policy.

Access the form

Feedback and complaints

As an ESG Rating provider subject to Regulation (EU) 2024/3005, EthiFinance is committed to handling every submission promptly, fairly and transparently.

Step 1 of 4

Concern

What is your concern? *

Who are you? *

Step 2 of 4

Identification Details

First name *

Last name *

E-mail *

Position *

Back Next

Step 3 of 4

Rated Item Details

Rated item name *

Country of domicile *

Rated item type *

Company identifier type

Company identifier value

Back Next

Step 4 of 4

ESG product / service

Your submission concerns which of our products?

Object of the concern *

Description of your concern

Back

Submission received

Thank you. Our compliance team will review your submission and respond in accordance with our Feedback and Complaint Handling Policy.

Oops! Something went wrong while submitting the form.